Empathy for customers is perhaps the most powerful engine for success, but it is missing from many industries. When we experience the empathy gap in industries like air travel, it's frustrating — but in other scenarios, like getting health care, it can be life threatening.
Following up on a recent partnership with Mount Sinai, Uzochukwu Chima, co-Founder of Kaigo Health, talks about how Kaigo’s PCAs are erasing complexities in the healthcare system by focusing on customer experience.
Chima co-Founded Kaigo Health after realizing the industry needed a more personal touch to ensure patients receive the most dedicated care from their healthcare professionals.
Mount Sinai Hospital has agreed to work with startup Kaigo Health to provide its patients with an app that combines personal health coaching, chronic disease management, and telehealth. Mount Sinai will roll out the technology for patients in its OB-GYN, maternal health, cancer and urology departments to begin with, with other parts of the hospital to follow.
Today’s healthcare system is tremendously stressful and unreasonably complicated. Patients spend endless hours researching doctors, hoping to find one in their network with next-day or any availability at all, often coming up empty. Most doctors do not have time to check up on how their patients are doing, let alone create preventative care plans for them.
Innovative health platform Kaigo Health is making its mark in South Central Pennsylvania today after the senior housing establishment Menno Haven Retirement Communities announced their employ of the direct primary care services of Dr. Kenneth Rictor, a health partner on the Kaigo Health platform.